Social media agents
Identify repeatable work around your social channels, such as preparing content drafts or organizing incoming requests. Define the brand context and review steps before deciding which actions an agent should take.
02 / f13s Agent
AI agents & automation
Make room for more human work.
The f13s Agent department builds AI agents around the repetitive tasks, conversations and tools that keep a business moving. The starting point is the workflow: what needs to happen, what information is available and where a person should stay involved.
The capabilities
What we can
build together.
Customer care agents
Plan assistants around your support information and common customer questions. Scope the sources they can use and the situations that should be handed to your team.
Workflow automation
Connect steps that currently require repeated manual work. Map the inputs, decisions and outputs first, then decide whether a simple automation or an AI agent is the right fit.
Custom AI agents
Design an agent around a particular business task. Specify its tools, access, boundaries and expected outputs rather than giving a general assistant an open-ended role.
Tool & platform integrations
Bring the workflow into the systems your team uses. Integration requirements depend on the platforms involved, their available APIs and the permissions the task needs.
Start with the right question
Which part of the workflow needs an agent?
Not every repeated task needs AI. A useful starting brief names one workflow, the people involved and what a successful result looks like. It also identifies information the agent can access, actions that need approval and how uncertain cases should reach a person. Those boundaries make the scope clearer before development begins.
What to include in your brief
- A specific task and examples of its inputs and outputs
- The tools and information the workflow depends on
- Approval, privacy and human handoff requirements
Ready when you are
Tell us what you
want to build.
Four short steps, with Agent already selected. Describe the project in your own words and we will reply by email.
Start a projectA few useful answers
Questions about AI agents.
What AI agents does f13s build?
The f13s Agent department works on social media agents, customer care agents, custom AI agents and workflow automation. Tool and platform integrations are scoped around the specific workflow and the access each system supports.
How do I decide between an AI agent and a simple automation?
Start with the decisions the task requires. If every step follows a fixed rule, a simple automation may be enough. An agent may be useful when the task involves interpreting varied information or choosing between tools. Define the allowed actions and human review points before deciding.
When should a customer care agent hand off to a person?
Define handoff rules for situations the agent cannot reliably resolve: missing information, requests beyond its permissions, sensitive decisions or a customer asking for a person. A useful brief includes example conversations and explains what information should accompany the handoff.